Orders & Returns

Here at Sparky’s Mate Ltd, we pride ourselves on quality goods and service, aiming to please the customer so items are not needed to be returned. However, if you do need to return any items, we would like to make this as easy as possible for the end user. Please follow the guidelines below to understand your rights and follow the right procedure. If you have any further questions, please call our team on 01909 768 789.

Returns for unwanted goods

We hope all of our customers are happy with their purchases, however, we do understand people may change their mind or goods can be different than originally thought to be. Your rights within our policy will be highlighted below.

14 days return policy for unwanted goods
Unwanted goods must be returned within 14 days of purchase and receipt. If you would like to return your item(s) please contact our team for approval and to receive a unique return’s number. Please call 01909 768 789 for assistance.

Any part of the goods not returned will not be credited. All goods should be in resalable condition, with all included accessories, paper work or instructions and the goods themselves.

The customer is responsible for returning the goods and any charges this may incur. If the parcel(s) were to be lost during transit with a courier, we cannot be held liable, and the sender must resolve this issue.

Any items list with the following “ Available: ? – ? Working days Delivery” may be subject to a handling charge as these items are ordered back to back from our suppliers.

Returns for faulty or damaged goods

If goods are received damaged or discovered as faulty, we advise reporting this matter immediately to our team by calling 01909 768 789.
The best action will be taken by our team to ensure the issue is resolved, with options of exchange services, collections, and the option to return for a refund. When items are being collected or returned, please ensure all received components are included with the returning goods.
Damaged goods
If goods are received damaged, we request reporting this immediately to get the issue resolved in a suitable and timely fashion. Please email info@sparkysmate.com with your order ID, telephone number, and photographic evidence of the visible damage.

Faulty goods
If your goods appear to be faulty upon usage or installation, please contact us to report the fault within 30 days of purchase and receipt. Please email  info@sparkysmate.com with your order ID, telephone number, and a description of the fault. Alternatively, you can call our team on 01909 768 789 for further assistance.

The majority of returned goods will be tested to confirm the fault, and some may be selected to be sent back to the manufacturer for further testing. During this time, we will offer the most effective and timely resolution.

Export Orders
Except where the contract otherwise requires, these conditions shall apply to export contracts and prices quoted shall be ex-factory and all payments shall be made in sterling as directed by the Company.

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